What is the best way to get support?

Email hello@plannedmarkdown.com. Include your account email, the route or page where you saw the issue, and a screenshot if possible. Most questions are answered within one business day.

How do I request a refund?

Email hello@plannedmarkdown.com with the email address used at checkout. Refunds are handled through Paddle, our Merchant of Record, and are typically processed within 5-10 business days.

Can I suggest a feature or report a bug?

Yes. Send it to hello@plannedmarkdown.com. The product is run by the founder directly, so feature requests are read and tracked, even if the response is brief.

Is there a phone number or live chat?

Not yet. Email is the only support channel right now. It keeps the product small and lets us answer questions in detail without passing you between support tiers.

Contact Planned Markdown

Support, billing, and product questions are handled directly by the founder. Email is the fastest way to reach us; most questions are answered within one business day.

Email

[email protected]

For fastest resolution, include your account email (if you have one), the page or feature involved, and a screenshot if the issue is visual.

What we can help with

Questions about the planner, calculators, or methodology.
Billing, invoices, subscription changes, and refund requests.
Feature requests and bug reports.
Corrections or clarifications for the guides.

Before you email

Quick answers

How do I reset my password?

Use the sign-in page and click 'Forgot password?'. A reset link will be sent to your email.

How do I cancel Pro?

Go to the Account page after signing in, open Billing, and click 'Cancel subscription'. Your access continues through the paid period.

Can I get a demo?

There is no sales team. The free planner is the demo. Try a scenario, then upgrade if you need saved plans or CSV import.

Is my data private?

Yes. See the Privacy Policy for details. We do not sell data or use it for advertising targeting.

Billing and refunds

Payments are processed by Paddle, our Merchant of Record. For billing receipts, tax invoices, or refund requests, email [email protected] and we will coordinate with Paddle on your behalf.

Legal and compliance

For legal requests, DMCA notices, or privacy inquiries, contact [email protected]. You can also review our Privacy Policy, Terms of Service, and Refund Policy.

Where to go next

About
Who built Planned Markdown and why.
Methodology
How the math behind the planner works.
Pricing
Compare free and Pro features.
Markdown planner
Model a full markdown schedule.

Answers